FAQ

Frequently Asked Questions (FAQ)

1. What is a Magnetic Bag?
A Magnetic Bag is designed with an integrated magnetic backing, allowing it to securely attach to magnetized surfaces like fitness equipment. It keeps your essentials secure and easily accessible during workouts or on the go.

2. How does the magnetic securement work?
The bag features a powerful magnetic backing that adheres to magnetized surfaces, ensuring it stays in place while you focus on your activities.

3. Will the magnets damage my phone or credit cards?
Our magnets are shielded to protect your items. Modern smartphones and payment methods are highly resistant to magnets. However, older magnetic-strip cards may be affected, so it’s best to store them separately.

4. What is your refund policy?
We want you to be completely satisfied with your purchase. If you are not happy with your Magnetic Bag, please refer to our refund policy on our website for details on how to initiate a return or request a refund.

5. How long does shipping take?
Shipping times may vary by location. We do our best to get your Magnetic Bag to you as quickly as possible.

6. What is Shipping Protection?
Shipping Protection is an optional add-on that covers lost, stolen, or undelivered packages. If anything happens during shipment, we will send you a replacement at no extra cost.

7. How do I clean my Magnetic Bag?
Spot clean with a soft, moist cloth or sponge using mild detergent and water when necessary. Hang to dry away from direct sunlight. Do not machine wash, tumble dry, bleach, use harsh chemicals, or iron.

8. Are the magnets removable?
No, the magnets are securely placed in designated pockets and should not be removed or altered.

9. Can children use the Magnetic Bag?
Children under 16 should not remove the magnets from their designated pockets without parental supervision.

10. How can I contact customer support?
For any inquiries, reach out to us at info@magno-bag.com, and our team will be happy to assist you.